FAQ

The simplest way to send your enquiry is our online enquiry system: as you browse our product pages, select the items you are interested in, click the Inquiry Now button and fill in the required fields as detailed as possible — the relevant sales specialist will reply to your enquiry within 24 hours. You can also reach us by e-mail, phone or fax. To make your deal go more smoothly, here are the order regulations we work by:

1. How could I get samples?

We supply free samples if the total value is under 5 US dollars, provided you have a DHL or UPS account (or other courier freight-collectable account) and agree to pay the courier freight. If the total value of the samples is more than 5 US dollars, we ask you to pay for the samples and the courier freight; we send the samples after receipt of your payment. If you don't have a courier account, you can send your own courier to collect samples from our company, or send us the sample charge together with the courier cost by T/T.

2. How much is the courier freight for samples?

Courier freight depends on the quantity, weight and carton size, and on your area.

3. How can I get your price list?

Please send us an e-mail or fax for our price list and order information.

4. Can we have our logo or company name printed on the products or package?

Yes! Logos and imprints can be printed on our products by silk screen printing or other ways. The minimum quantity for silk screen printing is 500 units per logo, or depends on the product range. Send your artwork by e-mail in JPEG, TIFF or AI format. For custom-design packaging (such as gift boxes or paper cards), the minimum order is 5,000 units per model; send your artwork in AI, EPS, TIFF or CorelDraw format (300 dpi).

5. How to place an order?

Please send us your purchase order by e-mail or fax, or ask us to prepare a proforma invoice. We need to know: shipping information (company name, street address, phone and fax number, destination airport or sea port, transportation method); product information (model numbers, quantity, unit price); delivery time required; freight payment (collect or prepay); and your forwarder's contact details in China or Hong Kong, if any.

6. Can you arrange the transportation for us?

Yes! We can arrange sea, air and courier transportation.

7. How can the products be sent to us?

For small quantities or weight under 20 kg, orders are usually sent by courier; for 20–500 kg, by air to the airport near you; for big quantities or volumes, usually by ocean container. The transportation way depends on your choice, and freight depends on quantity, weight, volume, transportation way and destination.

8. What is your usual payment term?

Our usual payment term is wire transfer (T/T). We also accept Western Union (for urgent and critical orders), L/C for bulk orders (depending on order status), all major credit cards, and PayPal (for VIP clients; new clients depending on order status).

9. How can we get your new product announcements?

Please refer to the New Products and Hot Products sections of our website.

10. What is the minimum order quantity?

It depends on the product — please contact us to confirm. Usually we do not accept orders worth less than USD 1,000 (sum of many models).

11. What is the warranty of your products?

6 to 12 months, depending on the product. We accept free replacement for unqualified products during the warranted period.

12. How can we become your sole distributor?

If you can sell our products worth USD 5,000 to USD 20,000 per month, you could be one of our distributors in your city or area; if you can sell more than USD 30,000 per month, you could be our sole distributor in your country. Contact us at any time for details.