FAQ
Answers to the questions buyers ask us most often about ordering promotional gifts and merchandise from 0086 Gifts. Anything not covered here — send us a message and we reply within one working day.
Samples & Quotation
How could I get samples?
We supply free samples if the total value is under USD 5, provided you have a DHL or UPS account (or other courier freight-collectable account) and agree to pay the courier freight. If the total value is more than USD 5, we ask you to pay for the samples and the courier freight; we send the samples after receipt of your payment. Email [email protected] to arrange it.
How much is the courier freight for samples?
Courier freight depends on the quantity, weight and carton size, and on your area. Contact [email protected] with your location and we will quote the freight within one working day.
How can I get your price list?
Please send us an email or fax for our price list and order information. Email [email protected] and we will reply within one working day.
Logo, Branding & Custom Products
Can we have our logo or company name printed on the products or package?
Yes. Logos and imprints can be printed by silk screen printing or other ways. The minimum quantity for silk screen printing is 500 units per logo, or it depends on the product range. Send artwork by email in JPEG, TIFF or AI format. For custom-design packaging the minimum order is 5,000 units per model; send artwork in AI, EPS, TIFF or CorelDraw format at 300 dpi.
What artwork formats do you accept?
For logo printing send JPEG, TIFF or AI. For custom packaging send AI, EPS, TIFF or CorelDraw at 300 dpi. We email a composite proof for approval before production at no extra fee, and simple typesetting is free.
Do you provide design help?
Yes. Our designers can create new artwork or re-create your existing artwork in printable format. Simple typesetting of your name and message is free of charge.
Orders, MOQ & Production
How to place an order?
Send us your purchase order by email or fax, or ask us to prepare a proforma invoice. We need shipping information, product information, delivery time required, freight payment, and your forwarder's contact details in China or Hong Kong if any.
What is your minimum order quantity?
For logo silk screen printing the minimum is 500 units per logo; for custom-design packaging the minimum is 5,000 units per model. Exact MOQ can depend on the product range.
How long does production take?
Custom printed products must be manufactured and that takes time. If you are on a tight deadline, contact us immediately and we will offer rush options where available and confirm the schedule by email within one working day.
Can you arrange the transport for my order?
Yes. We work with major shipping lines and forwarders and arrange FCL shipments and LCL consolidation from Hong Kong and the major ports of mainland China, and we guarantee on-time delivery.
Shipping & Worldwide
Do you ship worldwide?
Yes. All of our products are made in China and we supply worldwide through our Shenzhen supply chain, with FCL and LCL consolidation from Hong Kong and major China ports.
Contact & Support
What is your customer service email and how fast do you reply?
Our customer service email is [email protected], and we reply within one working day.
What is your warranty and after-sales policy?
Our dedicated after-sales department handles warranties, shipping tracking, complaints and returns. For goods-quality issues contact [email protected] and our team will manage warranty and return matters.