Guarantee

On every single order, we guarantee the following — so you can rely on experienced professionals carefully managing the details and logistics of your order, every step of the way.

Our guarantees

• Best price. If you find a lower catalogue price elsewhere and have purchased from us within the last 30 days, we will gladly match that pricing.
• Dedicated service person. We assign one — and only one — service representative to your account. From your first call or e-mail to your order's arrival at your door, the same knowledgeable person keeps you updated and stands by for your questions.
• The correct item. You will receive the item you ordered.
• The correct imprint. Your items will carry your logo or imprint exactly as approved on the proof.
• On-time shipping. Your order will ship to arrive on time. In rare instances we may ship the item after the intended ship date by a faster shipping method in order to meet the intended receipt date — at our expense.

Product warranty

Products carry a warranty of 6 to 12 months, depending on the product. We accept free replacement for unqualified products during the warranted period.

Any questions? Please contact us — e-mail [email protected] or call +86-755-25608673 (Monday – Friday, 9:00 AM – 6:00 PM GMT+8).