Services

CTO International provides a full range of gift supply chain services from Shenzhen, China — from after-sales support to custom merchandise sourcing. Here is what we can do for your order.

After-sales service

Our dedicated after-sales department offers all clients assistance and guidance, with a professional team serving customers at the highest efficiency. The department manages all warranties and handles:

• On-time delivery follow-up
• Shipping tracking
• Service complaints and goods-quality complaints
• Return management

Rush service

Custom printed products have to be manufactured, and that takes time — it is not as simple as taking a product off a shelf and shipping it to you. If you are on a tight deadline, don't despair: contact us immediately. We offer many items that can be imprinted and delivered within your requested schedule.

Logo design and artwork service

To keep you within your budget, we e-mail you a composite proof of your imprint for approval before final production begins — at no additional fee. If you don't have artwork, it's not a problem: sketch out your idea or send us a file describing what you're looking for, and our talented designers can create new artwork or re-create your existing artwork in a printable format. Simple typesetting of your name and message is free of charge.

Fulfilment and packaging

Whether you are planning a mailing of 50 holiday gifts or 5,000 promotional items, CTO can provide fulfilment services to your exact specifications — special packaging, inserts, shipping method and schedule included. Want a brochure in the pocket of every item? No problem. We offer customised solutions with quick turnaround, special packaging and gift-card options, the flexibility to ship via your carrier of choice, and competitive pricing.

China sourcing and custom merchandise

We are one of the leading wholesalers and distributors in Shenzhen, China, with more than 7 years of experience exporting all kinds of goods worldwide. All of our products are made in China. If you need unique merchandise, or simply want to take advantage of producing goods at lower cost in China, we have the expertise to make the process almost as easy as sourcing domestically.